Privacy Policy

This policy was updated on 28.09.25

1. Who We Are

Scarchange is a scar rehabilitation service run by Dr RuthAnn Fanstone. We provide specialist assessment, treatment and rehabilitation for scars and burns. We are committed to protecting your privacy and handling your personal information responsibly.

2. What Information We Collect

When you use our contact form, you may choose to provide personal information such as:

· Your name and contact details (email, phone number).

· Information about your scar or injury, including photographs or descriptions.

· Any other information you include in your message.

We only collect the information you voluntarily submit via the contact form.

3. How We Use Your Information

We use the information you provide solely to:

· Respond to your enquiry.

· Assess whether we can help you or offer advice.

· Arrange appointments or follow-up communications (if requested).

We do not use your personal information for marketing without your consent.

4. How We Store and Protect Your Information

· All information submitted via the contact form is received securely and stored in password-protected systems accessible only to Scarchange.

· We do not share your personal data with third parties unless legally required.

· Health-related information (special category data) is handled with heightened confidentiality.

5. Data Retention

We retain your information only for as long as necessary to handle your enquiry or provide services to you. When no longer needed, it will be securely deleted or anonymised. If you become a Scarchange patient, your initial enquiry will be added to your clinical file and protected according to the privacy statement you are required to sign on becoming a Scarchange patient.

6. Your Rights

Under data protection laws, you have the right to:

· Request access to the personal data we hold about you.

· Ask us to correct inaccurate data.

· Request deletion of your data (subject to legal obligations).

· Withdraw consent at any time. To exercise any of these rights, contact connect@scarchange.org.uk

7. Cookies and Analytics

Our website may use cookies to improve functionality and collect anonymous usage statistics. These do not identify individual users. You can disable cookies in your browser settings at any time.

8. Children’s Privacy

If you are under 16, please obtain a parent or guardian’s consent before submitting personal information.

9. Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised date.

10. Contact Us

If you have any questions about how we handle your personal information, please contact us at: connect@scarchange.org.uk

07444875356