Get in touch
Thank you for your interest in Scarchange. I’d be very happy to hear from you and learn a little more about how I may be able to help.
If you’re contacting me about your own scar, or referring a patient, please complete the form immediately below. Tell me a little about the scar, how it is affecting you or your patient, and what you would like help with. The form guides you through the information I usually need to understand the situation and whether I’m the right person to help.
You’re also very welcome to contact me directly by email or phone, but completing the form where possible is really helpful as it makes sure I have the information I need from the start.
I’ll review your message personally and let you know whether I think I can help and what I suggest as the next step. If I’m not the right person, I can often recommend someone who is.
For professional enquiries other than patient assessment or treatment, please see Professional Enquiries below.
By submitting this form, you are providing Scarchange with the information needed to respond to your enquiry. Your information will be handled in accordance with the Scarchange Privacy Policy.
I aim to respond to all enquiries within two working days. If you haven’t heard from me, please check your junk or spam folder and do contact me directly by email or phone.
Locations
I see patients in London, Brighton & Hove and Oxford, as well as through home visits. We can choose the location that works best for you, balancing convenience with the facilities or equipment you may need for your assessment or treatment.
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The London Scar Clinic
152 Harley Street, London, W1G 7LH
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Sussex Injury Clinic
Withdean Sports Complex, Tongdean Ln, Withdean, Brighton and Hove, BN1 5JD
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Thames Valley Scar Clinic
Unit 1, Ashurst Court, London Rd, Wheatley, Oxford OX33 1ER
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I also offer home visits and can arrange pop-up clinics in the UK and internationally. Please get in touch to discuss your needs and what might be possible.
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For most scar assessments and treatment, it’s better to meet in person so I can properly assess and treat your scar. However, online consultations can work well if travel is difficult or you mainly need advice or guidance. If you’re unsure, get in touch and I can advise which would be most useful.
Professional Enquires
For education, research, service development, consultancy, medico-legal work or anything else you would like to discuss, please contact me directly by email or phone. I’d be very happy to hear from you and discuss how I may be able to help.
Common questions
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Not initially. In many cases, the information you provide in the form will be enough for me to decide whether I can help. Sometimes I may need to see a photo before offering you an appointment. If so, I’ll let you know and give you instructions on how to send it. You don’t have to send photos, but without one I may not be able to tell in advance whether an appointment is likely to be helpful.
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I aim to reply within 48 hours whenever possible, using the contact method you selected on the form - email, phone or text. If you haven’t heard from me within two working days, please check your junk folder and contact me again, ideally by email. Contact-form enquiries don’t receive my email out-of-office reply, so this will also let you know if I’m away.
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Yes. Your information is kept confidential and handled in line with UK data protection law. You can read more about how Scarchange collects, uses and protects your information in the Privacy Policy.
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That’s absolutely fine. Tell me what you can about your scar and how it is affecting you, and I’ll guide you from there. You don’t need to know what treatment you need, or even be completely clear about what you would like to improve, before getting in touch.
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Every scar is different, and I can’t help with every type of scar or every problem. Before getting in touch, take a look at the About Scars page, where you’ll find more information about the scars I commonly work with, as well as those I tend not to treat. If you’re still unsure, please get in touch. If I’m not the right person to help, I may be able to point you towards someone who is.
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Once I’ve reviewed your enquiry, I’ll let you know whether I think I can help or if I need any more information first. If an appointment is the right next step, we’ll agree the best location and arrange a date and time. I’ll then send you everything you need, including payment details, terms and conditions, location information, what to expect at your first assessment, and a short form to complete your registration details.
At your assessment, we’ll discuss what I find, what you would like to achieve and the options for moving forward. Afterwards, I’ll send you a letter summarising the assessment, what we discussed and my recommendations. You can then take some time to think about the options. If you decide you would like to go ahead with treatment with me, get back in touch and we’ll agree a treatment plan together.
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Fees depend on the type and length of appointment or treatment you need. I’ll always let you know the cost before you book, and if I recommend a course of treatment, I’ll explain the likely number and frequency of sessions so you have an idea of the overall cost. You can also view my current fees here.
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No. If you’re a patient and would like to see me, you don’t need a referral and can contact me directly. The best first step is usually to complete the Contact Us form with some information about your scar, how it is affecting you and what you would like help with. I’ll review this and let you know what I suggest as the next step.
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Possibly. I am an HCPC-registered physiotherapist and some patients are able to claim some or all of the cost of their treatment through private health insurance. This will depend on your insurer and your individual policy, so please check with them before booking.
I don’t usually deal directly with private health insurers or bill them myself. You would normally pay Scarchange directly and claim the cost back from your insurer. I’m happy to provide the invoices, receipts or other information they need to support your claim. If your insurer has agreed another payment arrangement, please let me know and we can discuss what is possible.
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The website will give you a sense of the different ways I work, but not everything will fit neatly into one of these areas. If you have a patient, project, service, education or research need - or simply a problem you think my experience might be useful for - please email or call me. I’d be very happy to hear what you’re trying to achieve and consider whether and how I may be able to help.